These Terms of Purchase set out how you (the User) can make purchases from our Site. Please read them carefully.
We pride ourselves in providing a high level of customer service and ensuring that you are clear in respect of all of your rights relating to your purchase.
Ahead of making any purchase you will be asked to tick a box on our Site which says “I Accept the Terms and Conditions of Sale”.
In ticking that box, you will be accepting the terms set out here.
We are based in the UK and our Terms of Purchase are governed by UK legislation.
Our digital documents can be downloaded worldwide.
It is always our aim that you will be fully satisfied with your purchase. Should you have any questions about your purchase we will be happy to assist.
If you buy a non-customised digital product you are purchasing a digital PDF file or courses which you will receive via email automatically once your payment has been processed.
As you receive this file instantly you will not be entitled to receive a refund so do check that you are purchasing the correct course to meet your needs. Your other statutory rights to a refund remain in place in the usual way.
Please be advised that we reserve all rights to our intellectual property for all of our digital products and courses.
This means that whilst you are free to use the plan digitally or print out a copy you are not permitted to copy, distribute, adapt, edit or share any skin plans with third parties.
Should you have any problems with downloading your file or be unable to access the download please email us, placing ‘Tech Query’ in the subject field and send your email to firstname.lastname@example.org.
The prices are as quoted on the website for each item. Prices do not include VAT.
We may change our prices at any time but changes will not affect any order in respect of which we have already sent you an order confirmation.
It is always possible, despite our best efforts, that some products listed on our Site may be incorrectly priced.
If a product's correct price is higher than the price stated on our Site, we will contact you to inform you of the error and give you the option of either continuing your purchase of the product at the correct price or cancelling your order.
If we are unable to contact you using the details you provided during the order process, we will treat your order as having been cancelled and notify you in writing.
We are under no obligation to provide any product to you at an incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
Should you consider that you have grounds to obtain a refund which are not set out above you should email email@example.com to set out your refund request.
All refunds are provided in accordance with your statutory rights.
These terms and any claim or dispute arising in relation to any purchase will be governed by English law.
You and we agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any such claim or dispute.